PHJL Terms Conditions

Last updated: December 2024

1. General Terms

PHJL provides online gaming and entertainment services for eligible users in the Philippines. Your use of the platform confirms that you meet the following requirements:

• You are at least 21 years old and meet any higher legal-age requirement that applies in your location.
• You are legally permitted to access online gaming and betting services under the laws that apply to you.
• You agree to follow all platform terms, user policies, game rules, and current promotional conditions.
• All personal, contact, payment, and verification details you submit are complete, accurate, and up to date.

1.1 Permission to Use the Platform

Access may be restricted, suspended, or terminated when account activity breaches these terms, applicable rules, or security requirements. Grounds may include, but are not limited to:

• Violating platform rules or applicable terms
• Fraud, attempted fraud, or other deceptive activity
• Opening or operating duplicate accounts
• Misusing platform services or engaging in abusive or inappropriate conduct

2. Account Registration and Security

Account registration requires accurate and complete information. Each eligible person may maintain only one account, and identity or KYC checks may be required before certain account functions are made available.

2.1 Protecting Your Account

You are responsible for keeping your username, password, verification details, and devices secure. Use a unique password, never share login credentials, and contact customer service promptly if you notice unauthorised access or suspicious activity.

• Create a strong, unique password that you do not use on other websites.
• Never disclose your username, password, verification codes, or other sign-in details to anyone.
• Enable two-factor authentication if this security option is available in your account settings.
• Report unfamiliar transactions, login attempts, or other suspicious account activity to customer support immediately.

2.2 Account Verification

PHJL may request identity verification when required for account security, legal compliance, or withdrawals. The documents requested depend on the current KYC requirements and may include:

• A valid government-issued ID or passport
• Recent information of address, such as a utility bill or bank statement
• details that you own the payment method linked to your account

3. Deposits and Withdrawals

Available payment channels may include GCash QR, PayMaya, USDT, Grab Pay, and online banking. Options, limits, fees, and availability can change, so check the payment page and current platform terms before making a transaction.

3.1 Deposit Policy

• The applicable minimum deposit is shown on the deposit page and may vary by payment channel or promotion. All transactions are processed in PHP (₱) unless otherwise stated.
• Deposit processing times depend on the selected payment method, network conditions, and any required account checks. An instant credit is not guaranteed.
• Any applicable deposit charge will be displayed before confirmation. Review the current payment terms before proceeding.
• Use only a payment account registered in your own name. Third-party payments may be rejected or held for verification.

3.2 Withdrawal Policy

• The current minimum withdrawal amount and available limits are displayed in the cashier and may depend on the chosen method, account status, and applicable terms.
• Withdrawal processing times vary based on verification, payment-channel availability, security reviews, and network conditions. No fixed completion time is guaranteed.
• Identity and payment-method verification may be required before your first withdrawal or whenever additional security checks are necessary. Access is for adults aged 21 and above; play responsibly.
• Withdrawals may be limited to the payment method used for the deposit, subject to account verification and the current transaction rules.

4. Bonuses and Promotions

Eligible members may receive bonuses and promotional offers. Each campaign has its own qualifying criteria, game restrictions, validity period, turnover requirements, and withdrawal conditions.

4.1 Bonus Conditions

• Promotional rewards are available only to members who meet the stated eligibility rules.
• Turnover requirements vary by offer and must be checked on the relevant promotion page.
• Each offer may have a claim period, expiry date, or time limit for completing its requirements.
• Bonus abuse, duplicate accounts, false details, or other prohibited conduct may lead to reward cancellation, account restrictions, or closure after review.
• Offers may be amended, suspended, or withdrawn in accordance with the latest promotional terms.

4.2 Turnover Requirements

Any required turnover must be completed before promotional funds become eligible for withdrawal. The applicable multiplier and qualifying games differ by campaign; for example, current offers may require 1x, 5x, or 7x valid turnover. Always check the live terms instead of assuming a standard 30x requirement.

5. Gaming Rules

Game mechanics, outcomes, settlement procedures, and exceptions depend on the selected title and provider. Review the rules inside the game window before placing a wager, as no result or return is guaranteed.

5.1 Prohibited Activities

The following conduct is not allowed on the platform:

• Cheating, fraud, collusion, or deliberate misuse of platform features
• Using bots, scripts, or automated software
• Opening or operating duplicate accounts
• Accessing or playing through another person’s account
• Misusing bonuses, promotions, or reward offers
• Engaging in money laundering or other unlawful financial activity

6. Responsible Gaming

Gaming is intended for entertainment only. Services are limited to adults aged 21 and above, and players should set a budget, manage their time, and never use money needed for essential expenses.

6.1 Limits and Self-Exclusion

Depending on the controls currently available through your account, you may request or apply the following responsible-play measures:

• Daily, weekly, or monthly deposit limits
• Betting limits
• Loss Limits
• Session time limits
• Self-exclusion, which temporarily restricts account access for a selected period

7. Privacy and Data Protection

Personal information and account security are treated seriously. Please review the full Privacy Policy to understand how information may be collected, used, stored, and protected.

8. Dispute Resolution

If you have an account, game, payment, or policy concern, contact Customer Service first and provide the relevant details. The support team will review the matter under the current user policies and aim to deliver a fair, timely response.

9. Changes to These Terms

We may revise these terms when necessary. Updated provisions will be posted on this page, so please review it regularly before continuing to use the platform. The effective date and application of any changes will follow the latest published version.

10. Contact Us

If you have questions about these terms and conditions, please contact our customer support team through the available platform channels.

• Email Support [email protected]
• Live Chat Support
• Customer Service Hotline