Reviewed by PHJL Editorial Team PHJL Responsible Gaming
At PHJL, gaming should always be treated as entertainment.
Warning: Gambling can be addictive. Play responsibly, set a budget, and never wager more than you can afford to lose. Adults aged 21+ only.
What Is Responsible Gaming?
Responsible gaming means staying in control of your play, spending, and time. Online gaming should remain an enjoyable leisure activity—not a way to earn income, recover losses, or solve financial concerns. Healthy play should never interfere with work, studies, relationships, or other important responsibilities.
The platform provides responsible play information and access to budget, time-management, and self-exclusion options. These resources are designed to help eligible players aged 21+ manage their activity and maintain a safer, more balanced gaming experience.
Warning Signs of Problem Gambling
Consider seeking support if you or someone you know shows any of the following warning signs:
Responsible Play Self-Assessment
Are you wagering more money than you can comfortably afford to lose?
Is gaming affecting your work, studies, relationships, or family responsibilities?
Do you increase your wagers in an attempt to recover previous losses?
Do you find it difficult to reduce, pause, or stop gaming?
Have you borrowed money or used funds meant for essential expenses to play?
Have you hidden your gaming activity or been dishonest about how much time or money you spend?
If you answered “yes” to one or more questions, pause your gaming and consider seeking professional support. You may also contact customer service for available account-control options. Help is available, and taking action early can make a meaningful difference.
Set Time Limits
Set daily, weekly, or monthly session reminders to keep track of how long you spend playing. Time limits can help you maintain balance and take regular breaks.
Deposit Limits
Choose a daily, weekly, or monthly deposit cap based on an amount you can comfortably afford. Never use money reserved for food, bills, savings, or other essential needs.
Loss Limits
Set a personal loss limit before you begin and stop once you reach it. This practical boundary can prevent impulsive spending and reduce the risk of chasing losses.
Self-Exclusion
If gaming no longer feels manageable, consider taking a break or requesting self-exclusion through your account or customer support. Check the current platform options and conditions before submitting a request.
Activity History
Review your available gaming and transaction records regularly. Monitoring your deposits, withdrawals, bets, results, and playing time can help you recognise unhealthy patterns early.
Reminders
Use available account reminders to stay aware of your playing time and spending. Treat each reminder as a prompt to pause, review your limits, and decide whether to continue.
Responsible Gaming Tips
Follow these practical guidelines for a safer and more balanced experience with PHJL. Gaming is strictly for Philippine adults aged 21 and above and should remain entertainment, not a source of income.
1. Set a Budget
Before playing, decide how much you can afford to lose without affecting your daily expenses or financial commitments. Keep within that amount and use any available deposit-limit tools for added control.
2. Manage Your Time
Schedule a fixed period for gaming and stop when that time ends. Session limits and reminders can support this routine, but they do not replace personal discipline. Make room for work, family, rest, and other activities.
3. Never Chase Losses
Chasing losses is a common warning sign. If you lose, stop playing and step away. Use any available account limits to help you stick to your budget.
4. Avoid Playing Under the Influence or When Distressed
Do not play after drinking alcohol or while upset, anxious, or under heavy pressure. These conditions can affect your judgement and lead to impulsive decisions.
5. Take Regular Breaks
Avoid extended gaming sessions. Take a short break at least once every hour, check how you feel, and decide whether it is sensible to continue.
6. Keep Gaming in Balance
Gaming should not replace family time, friendships, work, sleep, exercise, or other interests. Maintain a healthy balance in your daily routine.
Always Remember Gaming at PHJL is entertainment, not a way to earn income. Never use money needed for food, housing, bills, education, healthcare, debt payments, or other essentials.
Protecting Underage Users
Access is strictly limited to adults aged 21 and above. Measures may include the following checks, subject to current account procedures:
- Age and identity verification
- KYC document review
- Investigation of suspicious accounts
- Guidance on parental controls and device restrictions
If you believe someone under 21 is using the platform, contact customer support immediately and provide any relevant details.
Help and Support
If gaming is causing financial, emotional, or relationship problems for you or someone you know, stop playing and seek help. Contact customer support to ask about available account controls, or speak with a qualified mental health professional or local support service.
Contact Support for Assistance
- PHJL Player Support: [email protected] Available 24/7
- Responsible Play Support: [email protected]
- National Mental Health Support: Check the current local hotline number before calling.
- Peer Support for Gambling Concerns: International Support Organisations
How to Set Personal Limits
Use the available responsible play tools to manage your gaming activity:
- Log in to your account.
- Open the Responsible Gaming section.
- Choose an available limit for deposits, spending, or playing time.
- Enter your preferred amount or duration.
- Confirm Details
Review and confirm the limit. Availability and changes remain subject to the current account tools and applicable terms.
Self-Exclusion Process
If you need a longer break, check the self-exclusion options available in your account or contact Player Support for assistance.
- Short-Term Break: Choose from the available cooling-off periods.
- Long-Term Exclusion: Select an available extended exclusion period.
- Permanent exclusion: Until further notice
While self-exclusion is active, you cannot log in, deposit funds or play. A permanent exclusion cannot be cancelled before the selected period ends.
Important notice: Self-exclusion is an important decision. Review your options carefully before activating it, and contact customer support if you need guidance.
Our Responsible Play Commitment
PHJL supports responsible play for Philippine adults aged 21 and above. Our approach includes:
- Sharing clear guidance about responsible gaming with every player
- Providing budget, time-management and account-control options where available
- Helping identify and reduce signs of harmful gaming behaviour
- Making assistance and customer support accessible to players
- Preventing underage users from accessing real-money gaming
- Promoting a transparent and fair gaming environment
A healthier gaming environment benefits players, their families and the entire gaming community. Play only for entertainment, set personal limits and never spend more than you can afford to lose.
Need Support? We Are Ready to Help
Contact our support team if you have questions about responsible gaming, account controls or self-exclusion.
Contact Support