PHJL Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information reasonably needed to operate accounts, provide platform features, process eligible transactions, maintain security and support adult users aged 21+.

1.1 Personal Information

When you register or complete account verification, we may request the following details where required:

• Full name and date of birth
• Email address and mobile number
• Residential address and country
• Government-issued identification details for KYC verification
• Payment details, such as a bank account or supported mobile wallet

1.2 Information Collected Automatically

Certain technical and usage details may be recorded automatically while you browse or use the platform:

• IP address and device information
• Browser type and operating system
• Cookies and related tracking information
• Game activity and transaction records
• Sign-in times and account activity logs

2. How We Use Information

We may process collected information for the following purposes:

2.1 Providing Platform Services

• Setting up, verifying and managing your account
• Processing deposits, withdrawals and related payment records
• Providing access to available games and platform features
• Responding to customer service and account support requests
• Administering eligible bonuses and promotions under the current terms

2.2 Security and Fraud Prevention

• Completing identity, KYC and anti-money laundering checks where required
• Identifying suspected fraud, misuse or prohibited account activity
• Protecting account access and platform security
• Meeting applicable legal and regulatory obligations

2.3 Service Improvement and Analytics

• Reviewing platform performance to improve service quality and the Philippine player experience
• Reviewing and improving the user experience
• Developing new platform features
• Planning relevant marketing and promotional campaigns

3. How Information May Be Shared

PHJL does not sell your personal information to third parties. However, limited data may be shared in the circumstances outlined below, subject to applicable law and this privacy policy.

3.1 Service Providers

PHJL may engage carefully selected third-party providers to support platform operations, including:

• Payment processing partners
• Game content providers
• KYC and identity verification services
• Cloud hosting and technical infrastructure providers

3.2 Legal Requirements

Personal information may be disclosed when reasonably necessary to:

• Comply with applicable laws and legal obligations
• Respond to a valid court order
• Address a lawful request from a competent regulatory authority
• Help investigate suspected fraud, security incidents, or criminal activity

4. Cookies and Tracking Technologies

Where enabled, cookies and similar technologies help maintain essential website functions, remember preferences, support security, and improve the browsing experience.

4.1 Types of Cookies

• Essential cookies: Strictly necessary cookies required for core site functions
• Performance cookies: Help us understand and improve website performance
• Functional cookies: Remember your selected settings and preferences
• Marketing cookies: Support more relevant advertising

You can manage, block or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Your Privacy Rights

When using PHJL, you may exercise the following privacy rights, subject to applicable law and account requirements:

5.1 Access to Personal Data

You may request access to the personal information associated with your account and, where available, obtain a downloadable copy.

5.2 Correction of Personal Data

If your account information is inaccurate or incomplete, you may ask for it to be updated or corrected.

5.3 Deletion of Personal Data

You may request the deletion of your account and related personal data. Some records may be retained when required by law, security controls or legitimate operational obligations.

5.4 Data Portability

Where applicable, you may request a copy of your data in a structured and commonly used format.

5.5 Marketing Opt-Out

You may unsubscribe from marketing emails and notifications at any time using the available preference settings or unsubscribe option.

6. Privacy of Underage Users

Gaming services are intended only for adults aged 21 and above. Information linked to an underage user may be removed, and the related account may be restricted or closed after appropriate verification.

7. Data Retention

Personal information is kept only for as long as reasonably necessary for purposes such as:

• Managing your account while it remains active
• Meeting applicable legal and regulatory obligations
• Resolving disputes and enforcing valid agreements
• Preventing fraud and maintaining account security

After an account is closed, certain records may still be retained where required by applicable law, security procedures, dispute handling, or regulatory obligations. Retention periods may vary by record type and legal requirement.

8. International Data Transfers

Some personal information may be processed or stored in different jurisdictions. Appropriate safeguards are applied to protect transferred data in line with applicable privacy and security requirements.

9. Security Measures

Technical and organisational controls are used to help protect account and personal information, including:

• 128-bit SSL encryption for supported data transmissions
• Access controls, monitoring, and protective network measures
• Ongoing reviews of security controls and potential risks
• Access restricted to authorised personnel under strict confidentiality requirements
• Secure data backups and service recovery procedures

10. External Links

The PHJL platform may include links to external websites. These websites follow their own privacy policies and data-handling practices. Review the applicable policy before providing personal or account information outside our platform.

11. Changes to This Policy

We may revise this privacy policy when our services, legal obligations or data practices change. Material updates may be announced through an available website or account notice. Please review this page regularly for the latest version.

12. Contact Us

For questions, concerns or requests regarding account privacy and data protection, please contact us through the details below:

• Email [email protected]
• Customer Support [email protected]
• Live Chat Available 24/7
• Data Protection Contact [email protected]

13. Your Consent

By continuing to use the platform, you acknowledge the collection, use and handling of information as explained in this privacy policy. If you do not accept these terms, please stop using the services.